CDG Terms & Conditions

You acknowledge that this Website sells products that are inherently dangerous and that may lead to personal injury. You have the responsibility to ensure that you take care when handling these Products and that you follow the manufacturer’s safety and usage instructions. Cutlery Distributing Group does not accept liability for damage to property or for personal injury or death due to the use and/or misuse of its Products.

• While every precaution is taken during its development, Cutlery Distributing Group does not guarantee that the Website is free from malicious code such as viruses, worms and Trojan horses.
• Cutlery Distributing Group does not accept responsibility for any loss or damage due to the use or inability to use the Website. Cutlery Distributing Group does not accept direct or indirect liability for damage that might arise out of the use of the Website, the content, or services to which the Website User subscribed.
• Cutlery Distributing Group is not liable for content on websites to which this Website links.
• You must use discretion before taking any action based on the information, ideas, and opinions expressed on this Website.
• Cutlery Distributing Group has not customized the Website to suit your individual requirements and you must ensure that you use appropriate hardware and software to access this Website.
• Cutlery Distributing Group does not accept liability for any submissions made by its employees in email communications that caused damage to you or Third Parties.
• Cutlery Distributing Group provides the Website “as is” and Cutlery Distributing Group makes no warranty as to its use, availability, or performance.
• Cutlery Distributing Group does not guarantee that the Website is error-free as some descriptions and/or prices stated on the website may accidentally have been stated incorrectly.
• Products offered for sale on the Website contain descriptions that are provided directly by the manufacturer or distributor of such Product. Cutlery Distributing Group does not represent or warrant that the description of such items is accurate or complete.
• In case a court of law finds Cutlery Distributing Group liable for direct and/or indirect damage suffered, the damage shall be limited to the fees paid for any Website Service or R5 000 whichever is the lesser.

Only Dealers approved by Cutlery Distributing Group are allowed to order through this website. If you are a retail customer, please visit our online retail store at www.cdgsa.co.za. If you would like to register as a Dealer, please contact us through our online contact form.

• You agree to be bound by this Website’s terms and conditions.
• This Website provides you with information regarding Cutlery Distributing Group and its Products.
• You may browse, view, copy and download content from the Website when searching for products but you may not use this content for commercial purposes.
• You may search for products, complete the sales process, communicate with Cutlery Distributing Group through the Website, rate Products and leave comments on this Website.
• You have the right to review and correct the Personal Information that you have submitted to the Website when creating your Account.
• You may participate in discussions on relevant topics on the Website’s discussion forums.

You must NOT do the following:

• copy, reverse engineer, modify or damage the Website or any of its content;
• rent, lease, sublicense, assign, or transfer your rights to use this Website;
• intentionally use a device or software application to overcome the security measures that protect the Website. Doing this constitutes a criminal offense in terms of section 86 of the Electronic Communications and Transactions Act 25 of 2002.
• in any way frame or mirror any page of this Website without first getting the written approval of Cutlery Distributing Group. Framing and mirroring amount to copyright infringement.
  hotlink to this Website. This means linking to a file on this Website and having it display on another, unrelated website. Such action amounts to bandwidth theft and copyright infringement and will not be tolerated.
• use non-malicious search technology, like “web spiders” or “web-crawlers” to gain information from this website if such technology will slow down this website’s server, or if it will infringe the copyright of any data and information in this Website.
• deliver any malicious code such as viruses, worms or Trojan horses to this Website.
• Use the Website if under the age of 18.
• share your username and password with Third Parties. You are solely responsible for the actions being done with your username and password.
• use defamatory, harassing, untrue or otherwise hurtful language when leaving comments or on the discussion forums. Failure to respect this, will result in suspension of your right to use the Website.
• misrepresent who you are when ordering products.

You may complain to Cutlery Distributing Group about:

• Receiving incorrect Products;
• Not receiving refunds;
• The service you received from Cutlery Distributing Group.

Cutlery Distributing Group undertakes to resolve disputes internally as far as practically possible. You may lay your complaint by emailing the Customer Relations Department at email address: [email protected].za 

The structure, organization, and content of the Website are protected by law, including without limitation the copyright laws of the Republic of South Africa and by international treaty provisions.

• Cutlery Distributing Group either owns or has been licensed to use the copyrights and trademarks on this Website. This Agreement does not grant you any intellectual property rights in the Website and trademarks. Cutlery Distributing Group reserves all rights not expressly granted.
• Whenever you upload content to this Website, you grant Cutlery Distributing Group a non-exclusive right to store and display such content.
• You may not make a copy of this Website or reverse engineer the software application.
• Breach of this clause is a criminal offense in terms of Section 27 of the Copyright Act 98 of 1978.

By using the Website, you are bound by these Website Terms and Conditions.

If you have an account with Cutlery Distributing Group where you are allowed to buy Products on credit, then a binding sales agreement comes into force when:

• You have registered as a Dealer with Cutlery Distributing Group and you have an Account on the Website; and
• you have placed an order for selected Products and thereby made an offer to purchase them from Cutlery Distributing Group; and
• if your account payments with Cutlery Distributing Group is up to date, Cutlery Distributing Group will notify you that it has accepted your offer and that it will dispatch the order. 

If you have a COD account with Cutlery Distributing Group where you pre-pay for the Products and receive a 5% discount, then a binding sales agreement comes into force when:

• You have registered as a Dealer with Cutlery Distributing Group and you have an Account on the Website; and
• you have placed an order for selected Products and thereby made an offer to purchase them from Cutlery Distributing Group; and
• if you opted for “pre-payment”, you have paid the invoice that Cutlery Distributing Group has sent you; and
• if upon receipt of your payment, Cutlery Distributing Group has notified you that it has accepted your offer and that it will dispatch your order.

If you have placed an order, it is deemed that you have made an offer to purchase to Cutlery Distributing Group who in its sole discretion may accept or decline the offer. Taking payment from you via credit card or EFT does not indicate acceptance of the offer to purchase and Cutlery Distributing Group will immediately refund you in case your offer has been declined. The autoresponse sent to you after you have placed an order does not constitute an acceptance of your order.

If you have opted to pay via EFT, your payment must reflect in their account within 3 business days failing which, the provisional order will lashpse. In this case, you will have to order the Product again and at the price stated on the Website at that time. Cutlery Distributing Group does not accept liability for any price increases that may have happened in the meantime.

If you would like to cancel or change an order before it has been sent to you, you must send an urgent email to: [email protected] and request the whole or part of the order to be canceled. Cutlery Distributing Group will then refund your money.

If you cancel the order after Cutlery Distributing Group has dispatched it, you may still return the Product according to our Returns and Refund Policy

Refer to clause 10 “Return of Goods” in the CDG Credit Application form that you signed when registering as a Dealer with Cutlery Distributing Group.

Refer to clause 3 “Delivery and Risk” in the CDG Credit Application form that you signed when registering as a Dealer with Cutlery Distributing Group.

Cutlery Distributing Group Collects Personal Information for the following reasons:

Cutlery Distributing Group collects personal information through this website to:

• Provide customer service,
• Send special offers or notify web users of special promotions,
• Keep a record of transactions,
• Improve our products and services,
• Customize the website according to our customer's interests e.g. through the use of cookies,
• Comply with legal, regulatory and corporate governance obligations and good practice,
• Manage our operations such as recording transactions, training and quality control,
• Prevent unauthorized access and modifications to systems and
• Analyze purchasing preferences and improve services.

Types of Personal Information Collected:

Personal Information that Cutlery Distributing Group gather about you may include:

• Name,
• Address,
• Telephone number,
• Email address and
• Language

From Whom Does Cutlery Distributing Group Collect Personal Information?

• Cutlery Distributing Group collects the personal information directly from you. 
• Cutlery Distributing Group may also collect your personal information from public sources e.g. from public records, websites, Facebook or other ways in which you have made it public.
• When you use the Website, Cutlery Distributing Group may gather information about you through Internet access logs, cookies and other technical means. ‘Cookies’ are text files placed on your computer to collect Internet log information and user behaviour information. These are used to track website usage and monitor website activity and for other data processing reasons set out below.
• Some of the cookies Cutlery Distributing Group use are essential for parts of the Website to operate and have already been set. You may delete and block all cookies from this site, but parts of the Website will not work.

Is the supply of Personal Information voluntary or mandatory?

• The supply of Personal Information is voluntary but if it is not supplied, Cutlery Distributing Group cannot send you newsletters and you will not be able to place or receive orders.
• The Website collects your Internet usage information automatically when you visit it.

What laws require/authorize Cutlery Distributing Group to collect Personal Information?

• Consumer Protection Act; and
• Electronic Communications and Transactions Act

Cutlery Distributing Group intends to transfer the Personal Information to a foreign country:

• Hosting the website overseas,
• Storing of data captured through our online forms which are hosted overseas and
• Processing payments through international payment gateway 

Disclosures and exchange of information

Cutlery Distributing Group may exchange and disclose the Personal Information under its care within its group of companies as well as law enforcement agencies and regulatory bodies.

Your right to request Cutlery Distributing Group access to the Personal Information held and to require it to rectify inaccurate Personal Information

You may at any time request Cutlery Distributing Group to confirm what Personal Information it holds about you by following the procedure as set out in its Promotion of Access to Information Act Manual. If the Personal Information is inaccurate, you may request Cutlery Distributing Group to rectify it.

Your right to lodge a complaint with the Information Regulator

If you feel that Cutlery Distributing Group have interfered with the protection of your Personal Information, you may lodge a complaint with the Information Officer of Cutlery Distributing Group who will liaise with you to resolve your dispute.

You may also lodge a complaint with the Information Regulator.

Cutlery Distributing Group reserves the right to amend any information of its Website Services on this Website and these terms and conditions in its sole discretion, without notice.

You must acquaint yourself with any such amendments.

Product prices are always subject to change without notice. The price for the Product you wish to order is fixed at the time of purchase. It is possible that the price may increase or decrease between the time you added a Product to your shopping cart and the time that you placed the order. We always verify prices as part of our shipping process. If a Product has been listed at an incorrect price, we reserve the right to refuse or cancel your order for that Product. In that case we will contact you with the option of paying the correct amount or offer a refund. 

You accept that Cutlery Distributing Group may communicate with you through the use of email relating to the use of the Website Services such as sending notifications of special promotions or new product launches. You may elect not to receive electronic marketing messages from us. When Cutlery Distributing Group sends an email to you, it is deemed that you have received it when you are capable of downloading the email.

When You send an email to Cutlery Distributing Group, it is deemed to have been received when Cutlery Distributing Group replies to the message.

You agree that all electronic agreements, notices, disclosures and other communications between Cutlery Distributing Group and Website User, satisfy any legal requirement that such communications be in writing.

How payment will be made and received

Cutlery Distributing Group accepts Electronic Fund Transfers and cheques.

Upon activation of your Account, you:

• Will be given a username and password;
• Must maintain the confidentiality of the username and password;
• Must report unauthorized use or suspected compromise of the username and/or password to Cutlery Distributing Group;
• Must notify Cutlery Distributing Group of any changes of staff who had access to the username and password so that Cutlery Distributing Group may monitor your account and change your login details;
• Accept responsibility for all actions carried out with your username and password. Cutlery Distributing Group and other Website Users may assume that any actions carried out were done with your authorization;
• Are responsible for all submissions made using your login details.

If Cutlery Distributing Group suspects fraudulent or other criminal activity on your part while using the Website or in case of breach of these terms, or if the conduct in any way negatively affects the rights and interests of Cutlery Distributing Group, it may in its sole discretion temporarily suspend or terminate your access to the Website. In such circumstances, Cutlery Distributing Group will send you a suspension notice unless in its sole discretion it deems that such notice will lead to further damage and violation.

Cutlery Distributing Group reserves the right to institute criminal action against you for any illegal use of the Website.

Full name and legal status of the Website Owner: Cutlery Distributing Group (Pty) Ltd

Website address and email address: www.cdgsa.co.za; cdg @ cdgsa.co.za (please note that in order to prevent spam, we have inserted extra spaces before and after the “@” sign. When communicating with Cutlery Distributing Group, please delete those spaces from the email address or use our online form)

Physical address and telephone number where services are rendered: 33 Darwin Avenue cnr Aintree, Savoy Estate, Johannesburg. Tel: 011 786 4834.

Postal Address: P O Box 784249, Sandton, 2146

Membership of any self-regulatory or accreditation bodies to which the Website Owner subscribes and its contact details: Not applicable.

Any code of conduct to which the Website subscribes: Not applicable.

Registration number, names of directors, and the place of registration of the Website Owner: 1966/005011/07. Stanley E Gordon; David Gordon

Description of the main characteristics of the services offered by the supplier: Cutlery Distributing Group sells a wide variety of knives, air rifles, tactical equipment, and accessories as is clearly set out on the Website.

The minimum duration of the agreement: Indefinitely or until canceled by you or Cutlery Distributing Group.

Manner of payment: Cutlery Distributing Group accepts Electronic Fund Transfers

Time within which services will be rendered: Unless otherwise agreed, the Products will be dispatched within 72 hours after the payment has been reflected in the Cutlery Distributing Group bank account;

Record of the Transaction: Cutlery Distributing Group will send you a record of any transactions along with your purchase and it will be available to view in your Account;

Physical Address where Cutlery Distributing Group will accept legal service of documents: 33 Darwin Ave corner Aintree Ave, Savoy Estate, Johannesburg, RSA

The Laws of the Republic of South Africa governs the interpretation and validity of this Agreement.

“Account” means the Cutlery Distributing Group Account opened when you registered as a dealer with Cutlery Distributing Group and includes your username and password and all details submitted by you to Cutlery Distributing Group such as Personal Information and your order history;

“Cutlery Distributing Group” refers to the Cutlery Distributing Group (Pty) Ltd

“Intellectual Property” refers to any copyrights, moral rights, goodwill, trademarks, trade secrets, or similar intellectual property rights;

 “Party/Parties” refers to either Cutlery Distributing Group or you;  

“Personal Information” refers to the Personal Information that you submit to Cutlery Distributing Group offline and through the Website while using the Website. It may include the following:

• information relating to the race, gender, sex, marital status, national, ethnic or social origin, color, age, conscience, belief, culture, and language of the individual;
• information relating to the education or employment history of the individual or information relating to financial transactions in which the individual has been involved;
• any identifying number, symbol, or other particular assigned to the individual;
• the address of the individual;
• the personal opinions, views, or preferences of the individual, except where they are about another individual;
• correspondence sent by the individual that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
• the name of the individual where it appears with other Personal Information relating to the individual or where the disclosure of the name itself would reveal information about the individual, but excludes information about an individual who has been dead for more than 20 years;
• any registration and contact information pertaining to a juristic person.

“Products” refer to all items listed for sale on the Website;

“Third Parties” refer to people other than you or Cutlery Distributing Group;

“Website” refers to the official website address: www.cdgsa.co.za